The following terminology applies throughout this privacy policy: User, You and Your refers to you, the person accessing this website and accepting the privacy policy. The Company, Ourselves, We, Our and Us, refers to Coalescent.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Email

If you have subscribed to our mailing list or you have an account on our website, or if you have purchased on our website, there is a chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the products purchased by you.

To send you emails, we use the name and email address you provide us. Our website also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our emails.

No identifiable information is otherwise tracked outside this website except for the email address.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For users that have created an account on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

While you visit our site, we will track:

• Products you have viewed: we will use this to, for example, show you products you have recently viewed
• Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping
• Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. This information would then be used for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

The company and its employees have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our employees have access to this information to help fulfill orders, process refunds and support you.